Frequently Asked Questions

Welcome to 3BROTHERS.

We've answered some of the most common questions about shopping with us.
If you still need help, our customer-support team is always happy to assist.
Phone / WhatsApp: 8780201943
Email: 3brothresmenshub@gmail.com
ORDERS
How can I place an order?

Simply browse our collection, select your preferred product and size, add it to your cart and proceed to checkout.

Enter your delivery details, select your preferred payment method and complete your order.

Once your order is successfully placed, you will receive an order confirmation.

How do I know if my order has been placed successfully?

After successful order placement, you will receive an order confirmation through the contact details provided during checkout.

If you have completed the payment but haven't received an order confirmation, please contact us.

Can I modify my order after placing it?

If your order has not yet been processed or dispatched, we may be able to help with certain changes.

Please contact us as soon as possible with your order number.

Phone / WhatsApp: 8780201943

Can I cancel my order?

Yes. You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Please refer to our Cancellation Policy for complete details.

PRODUCTS & SIZING
How do I choose the right size?

Please check the Size Chart available on the relevant product page before placing your order.

We recommend comparing the measurements with a garment that already fits you well.

What if the size I ordered doesn't fit?

If your product is eligible for exchange, you can request a size exchange within the applicable exchange period.

The product must generally be unused, unwashed, unaltered and have its original tags attached.

Please refer to our Exchange Policy for complete details.

Are the colours of products exactly the same as shown online?

We make every effort to display product colours as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Are all products currently available?

Product availability is displayed on the website and may change from time to time.

If an ordered product unexpectedly becomes unavailable, we will contact you regarding the order.

SHIPPING & DELIVERY
How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Do you deliver across India?

Yes, we aim to deliver our products across serviceable locations in India.

Delivery availability may depend on the courier network and the destination PIN code.

How can I track my order?

Once your order is dispatched, tracking information may be shared with you through email, SMS, WhatsApp or another available communication channel.

You can also use our Track Order page where available.

What if my order is delayed?

While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier operations, weather, public holidays or circumstances beyond our control.

If your order has exceeded the expected delivery period, please contact us.

Phone / WhatsApp: 8780201943

What happens if I enter the wrong delivery address?

Please contact us immediately if you notice an incorrect address.

If the order has not been dispatched, we may be able to update the address.

Once the order has been dispatched, changes may not always be possible.

PAYMENTS
What payment methods do you accept?
  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Other payment methods displayed at checkout
  • Cash on Delivery, where available
Is online payment secure?

Yes. Online payments are processed through third-party payment gateways using their payment-security infrastructure.

3BROTHERS does not ask you to share your UPI PIN, ATM PIN, card PIN or internet-banking password.

What should I do if money was deducted but my order wasn't confirmed?

Please don't make another payment immediately.

Contact us with your order details and payment transaction information so that we can verify the payment status.

Phone / WhatsApp: 8780201943
Email: 3brothresmenshub@gmail.com

RETURNS & EXCHANGES
Do you accept returns?

Eligible products can generally be returned within 7 days of delivery, subject to our Return & Refund Policy.

Products must normally be unused, unwashed, unaltered and have their original tags attached.

Can I exchange a product for another size?

Yes, eligible products may be exchanged for another size, subject to availability.

Please submit your exchange request within 7 days of delivery.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing video, where available

Our team will review the issue and guide you through the next steps.

When will I receive my refund?

Once an eligible returned product has been received and inspected, the applicable refund will be processed.

Refunds are generally made to the original payment method.

The time taken for the amount to appear in your account depends on the payment gateway and your bank.

Are shipping charges refundable?

Original shipping charges, where applicable, may be non-refundable unless the return is due to an error attributable to 3BROTHERS or an eligible damaged/defective product.

Please refer to our Return & Refund Policy for complete details

CASH ON DELIVERY
Do you offer Cash on Delivery?

Cash on Delivery may be available for selected locations and orders.

The availability of COD will be displayed during checkout where applicable.

Can I cancel a COD order?

You may request cancellation before the order is dispatched.

Once the order has been dispatched, cancellation may no longer be possible.

CUSTOMER SUPPORT
How can I contact 3BROTHERS?

We're happy to help.

Phone / WhatsApp: 8780201943
Email: 3brothresmenshub@gmail.com

What information should I provide when contacting customer support?

For order-related questions, please provide your:

  • Order number

  • Name

  • Registered mobile number

  • Details of your query

This helps us resolve your request faster.

What are your customer-support hours?

Monday – Saturday
10:00 AM – 7:00 PM

We aim to respond to customer enquiries as quickly as possible.

STILL HAVE A QUESTION?

Couldn't find what you're looking for?

Our customer-support team is here to help.

WhatsApp / Call: 8780201943
Email: 3brothresmenshub@gmail.com

3BROTHERS
Style. Confidence. Brotherhood.