Return & Refund Policy

Last Updated: 12 August 2026

At 3BROTHERS, we want you to have a positive shopping experience.

Eligible products may be returned according to the conditions mentioned below.

Return Period

Customers may request a return within 7 days from the date of delivery.
Make sure your actual Shopify return policy also uses 7 days if you publish this version.

Conditions for Return

Products must be:

Unused
Unwashed
Unaltered
In original condition
Returned with original tags attached
Returned with original packaging, where applicable

Non-Returnable Products

Returns may not be accepted for:

Used or washed products
Products without original tags
Altered products
Products damaged after delivery due to customer handling
Products returned after the applicable return period
Products specifically marked as non-returnable

Damaged or Incorrect Product

If you receive:

A damaged product
A defective product
A wrong product
A missing item

please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

Order number
Product photographs
Packaging photographs
Unboxing video, where available

Return Verification

All return requests are subject to verification.

Once approved, we will provide return instructions.

Refund Process

After the returned product is received and inspected, an eligible refund will be processed.

Refunds will generally be made to the original payment method.

The time taken for the refund to appear in your account may depend on the payment gateway and your bank.

Shipping Charges

Original shipping charges, where applicable, may be non-refundable unless the return is due to an error attributable to 3BROTHERS or an eligible damaged/defective product.